Return Policy

RETURN AND EXCHANGE POLICY


All returns must be communicated to us within 3 working days of receiving the order. Please email us at ponyoporco@gmail.com to start the process of your returns.


Note that all items must be unworn, unwashed and in brand new condition (without any stains, fragrances, scents including detergent and perfume) or any form of disarray that warrants the item unsuitable for resale. We regret to inform you that we will not be able to accept items that do not meet these requirements.


We accept returns for the following reasons:


a) An Incorrect Item

In the event that you have received an incorrect item, we will be more than happy

to process an exchange right away for the item you originally ordered.


Please rest assured that postage fees will be fully absorbed by us.


b) A Defective Item

On the event that you have received a defective item, 

we will be more than happy to process a one-for-one exchange right away.


Please rest assured that postage fees will be fully absorbed by us.


Do take note that measurements may vary due to mass manufacturing processes 

and the true color of an item may also vary slightly due to strong studio lighting/inevitable discrepancies arising from individual computer resolutions.


The above-mentioned are not considered defect attributes and are therefore non-eligible for returns.






However, please take note that an exchange offer is only applicable under the circumstance that stocks are still available. 

We regret to inform you that in the event that an item is out of stock, we will not be able to process a refund.